Welcome to BoulotDodo - our pieces are handpicked, curated and sourced mainly from France and Europe. and our mission is to save and repurpose these wonderful treasures and preloved items. Please enjoy our emporium - it's the stuff of life, full of wonderful memories and stories.
Payment is accepted via Etsy direct checkout and PayPal (which accepts all major credit cards). We also accept Etsy gift cards. Please note purchases are shipped once payment has cleared our account.
What happens after you've made your purchase:
We will send you confirmation of your order and aim to dispatch most items in stock within 1-5 working days after payment has cleared our account.
Items are mostly distributed from France via La Poste (the national postal service) to most worldwide destinations.
Covid update - we are experiencing some delays due to disruption in the National postal service here in France - please bear with us we will keep you informed
We send confirmation that your item has been dispatched together (usually with a tracking number). We give you an indication of delivery times and whether signature confirmation is required (most of our items are shipped via recorded delivery). Please note delivery times are estimated and can vary - on average we suggest you allow (from the date of dispatch):
* up to 10 working days to receive your item within Europe or
* between 2-4 weeks to receive your item outside of Europe
If you prefer/require priority post or additional contents insurance to cover the value of your item - please notify us in advance - this can be arranged for you at the additional cost price and added to your order before checkout/payment.
It can be more cost-effective to ship multiple items together in one package. We are always happy to re-calculate the cheapest price to ship a multiple order - please contact us for a revised shipping cost.
Please be advised our standard delivery times apply to items we hold in stock - made to order items may differ to the standard delivery times indicated above.
BoulotDodo makes every effort to carefully package your item - in the unlikely event that your item arrives in damaged packaging or if you are unhappy with the condition in which you receive your parcel - please DO NOT OPEN IT. Either obtain a declaration/proof from the delivery person or take it, unopened, to your local post office. This will facilitate a claim - especially if you have taken out additional insurance. We also ask that take a photo of the package and contents and email these to us in the event that you wish to be refunded.
We recommend additional insurance for items over a certain value or vintage one-offs which cannot be easily replaced.
Please note all import taxes / customs are the responsibility of the client - in accordance with the requirements of the country of destination.
BoulotDodo cannot take financial responsibility if the delivery address provided is incorrect or if your item is returned undelivered. If you have any concerns about delivery please contact us in advance, or once your purchase is made, so that we can work together and ensure your order arrives to the correct location and in a timely fashion.
Please note where free delivery is indicated this means the delivery cost is included in the item price. If said item is returned a nominal handling fee is deducted from the original purchase price. You will be advised in advance.
Just contact me within: 7 days of delivery
Ship items back to me within: 21 days of delivery
Request a cancellation within: 2 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Please contact me if you have any problems with your order.
We make every effort to help you understand the condition of the item at the time of purchase. Vintage items will often have natural wear and tear - the patina of the object's ageing adds real beauty and means each item is original in its own way. Some of our architectural salvage items may require some finishing work or restoration.
We communicate marks, blemishes, defects through both the item description and in photos (which are part of the description). We also indicate whether the item is in 'good' / 'very good' or 'excellent' vintage condition and we are happy to provide additional photographs or information - please don't hesitate to convo us your questions.
In the event an item purchased does not meet your expectations we will do everything reasonably possible to ensure your complaint is resolved. Your statutory rights regards returns are not affected.
We offer a full refund for returns on the cost of the item itself - our returns policy does not include a refund on the original shipping cost. If the shipping cost is included in the item price (indicated usually as free delivery) there is a nominal fee for handling the return. Please note you are responsible for the cost of returning your purchase. We aim to refund your money within a week of receiving the return once we've verified that the item is in the same condition in which it was sent.
PLEASE ENSURE ALL RETURNS ARE MARKED as follows: RETOUR DE MARCHANDISE
ON THE EXTERIOR PACKAGING YOU USE TO RETURN THE ITEM.
To complete your purchase, we will receive certain information (which you authorised Etsy to provide to us), such as your name, email address, postal address, payment information and the details of the product that you are ordering. You may provide us with additional personal information (for a custom order, for example), if you contact us directly.
How we use your information:
1) To complete your purchase
First and foremost, we need to use and process your information to mail you the goods you purchased.
2) To contact you (for example to settle disputes or provide personalised customer support)
We may use your contact details to communicate with you about your order, both before and after we send you goods, or for promotional messages about offers you might be interested in. You can opt-in and out of promotional messages at any time, by contacting us at info [!at] boulotdodo.com
3) For legal and/or legitimate reasons
We may keep records of past orders in order to calculate taxes payable, file tax returns and track shipping. We’ll only keep your personal data as long as is necessary to fulfil these purposes.
Keeping your information private and secure:
Information about our customers is important to our business. We may share personal information in limited circumstances and for limited reasons as follows:
1) If you agree
2) With trusted service providers (including our delivery companies, payment processors) and only to the extent necessary to perform these services.
4) For legal and or compliance reasons (including in the event of a dispute, or if we have a good faith belief that applicable law requires that we share the info with a third party) such as:
(a) respond to legal process or to government requests;
(b) enforce my agreements, terms and policies;
(c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues;
(d) protect the rights, property, and safety of my customers, or others.
If you are based in the EU, you’re granted certain rights under data protection law. These include the right to access, and in certain circumstances to correct, change, restrict our use of and delete, your personal information. You can object to the processing of some of your information based on our legitimate business needs, receive marketing messages from us after providing your express consent to receive such messages. Other than an exceptional circumstance (such as aforementioned legal compliance) we will generally delete your personal information upon your request. You may do this by contacting us using the contact information provided below.
How to contact BOULOTDODO:
If you have any questions or concerns, please contact us via Etsy or at firstname.lastname@example.org.